NO11 CORONA VIRUS/COVID 19 @ 24 MARCH 2020
UK Government Has Closed all Hotels and Restaurants up to 17th April
HOTEL GUEST WITH ARRIVAL UP TO FRIDAY 30th APRIL CAN CANCEL AND GET CREDIT NOTE (see 2.2 below)
WE NEED TO CREATE A RECORD OF ALL ENQUIRIES AND ANY BOOKING CHANGES. PLEASE DO NOT PHONE.
We will update this page as things change to tell you how we plan to deal with forward bookings and what you can or should do
1.1) How we are Operating: The UK Government has closed all restaurants as of 17:00 20th March. There is no stated time limit at the moment. We are contacting all reservations up to 30th April to cancel and offer the alternative below.
Bookings made with a voucher. if you give us 24hrs notice via email, we will let you cancel the reservation and re-book at a later date, up to 6 months after the UK government declared “return to normal or similar date”
1.2.1) Bookings that cancel within 24hrs of reservation or people who “no-show” will not be allowed to re-book.
1.2.2) PLEASE DO NOT PHONE TO CANCEL. We need to create a record for you and us of the voucher details and the fact that we have agreed to you using the voucher at a later date. This will be emailed back to you, so we need your email address.
2.1) Pay on Departure Booking: Our normal cancellation terms apply. If you cancel 7 days before arrival you will not be charged for your booking. If you cancel within 7 days we will charge the first night of your stay. If you “No Show”, you will be charged the full amount of your stay.
2.2) Advanced Purchase Bookings: Under your terms of booking these reservations are non-refundable and non-transferable. We will vary these terms only as outlined below:
2.2.1) If there is a government declared travel ban from leaving your origin country by your origin government; there is a travel ban by the UK Government for people arriving from your origin country; there is a travel ban by the UK Government into or out of Edinburgh; or Our Hotel is closed by any UK Government or UK Government agency; and any booking up to check in 30th April; then
2.2.2) If any of the above apply to your stay date at No11, if you apply to us by email, we will let you cancel your booking via the web site you booked through and give you a voucher to the value of your booking to stay at No11 on any date up to 29 December 2022, excluding 31 December dates. The voucher will include how to re-book instructions.
2.3) Voucher Room Bookings: The terms are the same as 2.2 above, except that the re-booking window will be any date between 2 January 2021 to 30 April 2021, except “six nations rugby weekends”.
2.4) While the Restaurant is closed, we believe that we can still serve breakfast and dinner to hotel guests. Do not worry, if you come and stay we will feed you!
We will review this information as the situation unfolds. If you are coming to visit us, please check this page before setting off.